When a payer's account is suspended, PayGate will not attempt any further collections for that payer.  

A payer's account can be automatically suspended if PayGate receives certain messages from BACS via AUDDIS or ADDACS advices.  PayGate does this to ensure that you keep within the rules of the Direct Debit scheme and helps prevent Indemnity claims against you.

Manually suspending a Payer's schedule

As well as automatic suspension you can also manually suspend a payer.  Manually suspending a payer  will place the payer's schedule into a special state.  In the suspended state no future collections will be attempted but any current AUDDIS messages will be processed.  

1. To suspend a payer's schedule browse to the payer's record in the Edit Payer page. Collections/Payers/EditPayer.
2. Locate the 'Status' drop down box and change it to 'Suspended'.
3. Click 'Update Payer' at the foot of the page.

It is easy to determine if a payer is in a suspended state.

The status column in the 'View Payer' page show 'Suspended in red next to the payer's name

The payer's record is clearly marked in the Edit Payer page

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Viewing the payer's collection schedule shows that all future payments are suspended:

Note: The first payment has a status of 'Processing' at the time the account was suspended.  'Processing' means that the collection is already in progress and therefore it was too late to suspend that collection.  Suspending a payer suspend future collections not collections already in progress.

Setting a suspended payer back to operational

A suspended account can be placed back into an operational state at any time.  To do this:

1. Open the payer's record in the Edit Payers page and locate the 'Status' drop down box.  
2. Set the payer status to operational.
3. Click 'Update Payer' at the foot of the page.