We will make every effort to warn customers of the cloud based PayGate about any upcoming 'Maintenance Events'.
A maintenance event is something that may affect the operation of the PayGate service for a short period of time. Examples of events are:
If we know in advance that a maintenance event is scheduled, we we tell you, the customer, about the event so that you can plan accordingly.
We place a Maintenance Alert message on the home page of PayGate.
If a maintenance event is planned an icon appears next to the maintenance link in the footer of each PayGate page.
Clicking the link takes you to specific details about the event including the date and time of the event and how long it will last.
If there is no maintenance planned.
If there are no planned maintenance events then you will see a page similar to the following.